About Caprine Supply
Caprine Supply was founded in 1978 in response to a need for quality products specifically designed for goat owners. Starting with a one 8" x 11" folded flyer sent to goat owners in the four states adjoining Kansas, we have seen our business grow to one that services all fifty states in the United States and a long list of countries across the globe. In 1978, there was very little competition, but our goal then was to provide the very best products along with superior service, then a quality lacking in most mail order companies.
Today, even with the huge number of companies providing goods to goat owners, our goal remains the same: To provide the very best products along with superior service.
Our customers often tell us of their frustration with other goat supply companies, having to wait on orders for weeks and even months. That just doesn’t happen at Caprine Supply. We rarely have products on back order, so when you order from us, we process your order and ship it, usually the same day. That’s even true for items such as milking machines and milk stands.
Our website is “open” 24 hours a day, 7 days a week, 365 days a year. And our web orders are processed first each day, so it’s still the most efficient way to place your order. Our office is staffed Monday through Friday, from 8 a.m. to 5 p.m. Central Time, and we try to answer the phone in three rings or less.
Since we manufacture many of our products, we can handle our inventory more effectively and efficiently than other companies. Whether you mail, call, fax, or e-mail your order to us, or whether you have a problem with an order or a product, we will make sure that you get the same efficient, accurate service every time you do business with us.
Our shipping department works extra hard to make sure that your order is shipped in the most economical way possible. We weigh each package and compare various shipping alternatives, and if we find we can ship your order for less than normal shipping costs (which are reflected in our normal shipping charges), we pass those savings on to you. We think not many other companies will go that extra step to keep your costs down.
Here is what we pledge to you:
Orders are normally shipped the day we receive them, and while other companies say they do this, many don’t have the huge inventory and dedicated staff we have to get your order out to you fast: “When You Want It.” The same is true for our milking machines. Rarely will you wait more than a day for your machine to be shipped.
All of the products we manufacture and sell are ones that we feel are the best possible at a price you (and we) can live with.
If you have a problem with an order or product, please contact Customer Service at 913-585-1191 or email us at firstname.lastname@example.org within 48 hours of the package’s arrival. Please refer to our Returns under Customer Service link for instructions on returns, damaged packages, and our guarantee. Most important, contact us immediately if you have a problem.
We know you have a choice in goat supply companies, and we thank you for choosing us. We try to repay your patronage by our continued striving to improve our service and products.